Wilsons Security: Unlocking Scalable Growth with FieldHub

Customer Overview

Wilsons Security, a division of the Wilson family enterprises, has a legacy spanning over 100 years in serving Nova Scotian households. Established in 2007, Wilsons Security has grown into Atlantic Canada’s largest and most experienced provider of residential and commercial security solutions. Their strategic alliances and acquisitions have allowed them to expand their coverage to over 10,000 customer sites nationwide, from Atlantic Canada to Edmonton, Alberta.

The Challenge

With rapid growth, Wilsons Security faced significant operational challenges. Their previous software solutions became cumbersome, involving numerous integrations and manual processes that slowed operations. Frequent data validation errors and administrative inefficiencies limited scalability, causing delays and increased costs. Wilsons Security needed an integrated solution capable of streamlining processes, managing growth, and improving overall operational efficiency.

Criteria for a New ERP System

Wilsons Security outlined clear criteria for their ideal ERP software:

• A unified, all-in-one platform to streamline operations and eliminate multiple integrations.
• Scalable infrastructure to easily onboard additional teams and expand operations nationwide.
• Enhanced operational efficiency, from client onboarding to final invoicing.
• Robust reporting capabilities for simplified data analysis and informed decision-making.

Why Wilsons Security Chose FieldHub

FieldHub’s cloud-based accounting and ERP solution aligned perfectly with Wilsons Security’s requirements. Its comprehensive suite provided a single platform for managing leads, proposals, projects, field operations, inventory tracking, and automating revenue management. FieldHub allowed Wilsons Security to begin building a customer’s account immediately upon initial contact, streamlining processes across sales, project management, and administration seamlessly.

Results Achieved

Since implementing FieldHub, Wilsons Security has significantly enhanced its operational efficiency:

• Immediate Operational Impact: Processes became streamlined from day one, with zero operational failures upon launch.
• Improved Efficiency: Work orders and purchase orders now flow seamlessly, significantly enhancing internal and external communications.
• Real-time Data and Reporting: Managers now effortlessly access critical performance metrics, simplifying oversight and enabling informed business decisions.
• Rapid, Responsive Support: FieldHub’s responsive team quickly implemented custom enhancements, often overnight or within hours, significantly exceeding expectations.

Customer Testimonial

“The whole experience has all come down to—it just flows. FieldHub has transformed our daily operations and allowed us to scale effectively. From sales to implementation, FieldHub delivered precisely what they promised. I absolutely recommend FieldHub to other businesses looking to grow.” – Mark LeRue, VP of Client Success, Wilsons Security

Looking Forward

With FieldHub, Wilsons Security is well-positioned to continue its expansion across Canada, maintaining its reputation for exceptional service and operational excellence.