WorkHorse vs FieldHub

WorkHorse SCS is web-based software for alarm billing, dispatch, and central station integrations. FieldHub adds a native general ledger, inventory, and job costing on the same record.

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Accounting in a Second System

WorkHorse syncs customers, invoices, and payments to QuickBooks Online, so the general ledger lives in a second product. FieldHub posts invoices, payments, deferred revenue, and job costs to its own double-entry general ledger — there is nothing to sync.

What Changes

What You Gain by Moving to FieldHub

One cloud platform for the whole dealer workflow, from lead to recurring revenue recognition.

Open Integration Surface

A documented REST API, webhooks, and Zapier and n8n support, so your data stays reachable by the tools you already run.

Automated RMR Billing

Full lifecycle recurring billing automation — auto-create from work orders, prorate, escalate rates, and post deferred revenue recognition to the GL each period.

Native General Ledger

Double-entry accounting with AR, AP, and financial statements included, plus nightly automated GL integrity validation.

Scheduling, Dispatch, and Offline Mobile

One board for installs, service, and inspections with scheduling and dispatch, and a native iOS and Android mobile app that works with no signal.

Inventory and Job Costing

Warehouse management from PO to truck to site, with material reserved to a job (how reservations work, customer login required) and true job costing on every install.

Central Station Integrations

Native connections to Affiliated Monitoring, Becklar/AvantGuard, and Rapid Response — accounts flow between FieldHub and the central station without a spreadsheet in between.

Side by Side

WorkHorse vs FieldHub at a Glance

Where the public record is clear, it is stated. Where it is not, the row says what to ask — bring these questions to both demos.

Capability	WorkHorse SCS	FieldHub
What the product is built to do	Alarm company management — CRM, RMR billing, dispatch, and central station integrations from a single point of data entry	One platform for CRM, proposals, scheduling, field service, inventory, job costing, and billing
Platform	Web-based application	Browser-based cloud SaaS — no VPN, hosted desktop, or on-premise server
General ledger accounting	Syncs to QuickBooks Online	Native double-entry GL — AR, AP, and financial statements — plus nightly automated integrity validation
RMR billing	Recurring alarm billing is a core capability; ask how proration, rate escalations, and deferred revenue are handled	Automated full lifecycle — auto-create from work orders, proration, escalations, scheduled recognition to the GL
Field technician mobile app	Mobile access for technicians; ask whether it works fully offline	Native iOS & Android app with full offline capability
Inventory and job costing	Parts tracking included; ask how purchase orders and job cost roll up against installs	Warehouse management and job costing on the same records as billing
Central station integrations	30+ central stations (per WorkHorse), plus Alarm.com and Alula	Affiliated Monitoring, Becklar/AvantGuard, Rapid Response
API and integrations	Ask for public API documentation and webhook support	Documented REST API, webhooks, Zapier and n8n support
Migration path to FieldHub	—	Template-file imports or a self-service data loader, with a sandbox pilot to test against your own data first

Comparison reflects publicly available product information as of September 2026. WorkHorse SCS is a product of WorkHorse Service Company Solutions. Rows that say “ask” are ones where the public record is not specific enough for us to state a fact about someone else’s product. If any detail here is out of date, tell us and we will correct it.

Dealers Who Made the Move

Security companies that moved onto a single cloud platform.

“

FieldHub did everything that we were looking for. It is the most well-rounded platform for an independent alarm company to operate their day-to-day business.

John Cioffi
Vice President at Bergen Protective Systems, Inc.

“

We chose FieldHub because it offered smarter, more streamlined ways to work—clearly built with our industry in mind. While I initially had concerns about the complexity of migrating from our previous platform, FieldHub absolutely wowed us. The migration was seamless, the support was exceptional, and the end result is a modern platform that positions us for scalable, efficient growth.

John Smythe
President at Habitec Security

“

FieldHub has been instrumental in helping us have more streamlined processes…so we can effectively have a smaller back office staff who can do more by leveraging FieldHub. The RMR model is the foundation of everything. As a 20-year veteran in the RMR industry, I appreciate how it’s more automated than other platforms we’ve used. FieldHub’s report generation is strong and improves monthly.

Jonathan Frase
ArcEye

“

We had a very smooth migration, and your team has been great to work with. We just had our first financial meeting with real FieldHub reports, and it was awesome to actually TRUST the numbers that we saw without having to do additional side calculations. It’s great to have a business partner that listens to our concerns, and includes our suggestions in their future updates.

Adam Jacobs
President @ American Alarms

“

It automatically goes to the Warehouse Manager or Inventory Manager. He creates the PO with a click of a button, the inventory shows up, he checks it in with a click of a button, and then creates the bill. Night and day difference. Now that’s not all on my shoulders. You could probably train somebody in a month now on FieldHub. And if they don’t have knowledge of our industry, maybe a month and a half to two months, and they’re already in there taking phone calls, looking at billing. That was a huge change for us.

John Luks
Controller Security Systems

“

I would definitely recommend FieldHub to other security alarm companies. In fact, I already have.

Donnetta Byrd
VP of Administration Services @ Security One

Common Questions

Moving from WorkHorse FAQs

Is FieldHub a WorkHorse alternative? +

Yes. WorkHorse SCS covers CRM, RMR billing, dispatch, and central station integrations, and syncs accounting to QuickBooks Online. FieldHub covers the same workflow, with a fully offline field app, and adds warehouse inventory, job costing, and a native double-entry general ledger — all on one set of customer, site, and system records.

What does migrating from WorkHorse to FieldHub involve? +

Scripted migrations cover select legacy systems such as Sedona Office and Alarm Biller; other systems migrate through template-file imports or a self-service data loader — accounts, sites, contacts, active recurring revenue, material catalog, and notes. The sandbox pilot lets you load your own data and test the result before committing, and enhanced vs. standard data migrations explains how the scripted options differ if you also run a system that qualifies.

Will our recurring billing survive the move? +

Yes. Active recurring revenue comes across in the migration, and FieldHub then generates invoices on their own cycles with automatic proration and rate escalations. New recurring revenue can be created directly from a completed work order.

Do we still need QuickBooks Online? +

For most dealers, no. WorkHorse syncs to QuickBooks Online; FieldHub includes native general ledger accounting with AR, AP, and financial statements, so billing and the ledger are the same system. See full general ledger accounting and can FieldHub work with QuickBooks if you plan to keep it.

Which central stations does FieldHub integrate with? +

FieldHub connects to Affiliated Monitoring, Becklar/AvantGuard, and Rapid Response, so you can choose or change monitoring partners without changing software.

See the Difference

One Cloud Platform for Billing, Service, and the Ledger

Walk through FieldHub with someone who knows alarm billing, and see what moving your accounts would actually look like.

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