TMA Virtual Product Review: The Integrated Dealer

Venue: Virtual, hosted by The Monitoring Association — 12:00–12:45 PM ET. Registration capped at the first 100.

The Integrated Dealer: Why Central Stations Should Put an Integrated Accounting-Grade Back Office in Their Dealers’ Hands

Every central station depends on the health of its dealers, and every dealer has the same back-office problem: accounts typed twice, RMR billing that starts weeks after activation, customer records that drift out of sync with the station’s, billing cycles that run on manual steps, and collections that depend on someone remembering to act.

FieldHub is different: the dealer’s customer record, service history, and general ledger are one record, with a live integration into the central station. This session shows what a station gains when its dealers run on it:

• Accounts created once by the dealer and pushed straight to the station — no re-keying, no drift
• Activation, deactivation, and system on/off test without a login to your platform
• Recurring billing, deferred revenue, and AR that start the day the account goes live — no second accounting system
• Billing cycles and collections that run on schedule, not on staff follow-up
• Dealers with cleaner books: on-time payers, real attrition numbers, and a more financeable dealer base

Live demonstration against a production station integration, plus Q&A. For central station leadership, dealer program managers, and the dealers they serve.

Presenter: Miles Fawcett, Founder & CEO, FieldHub. Before FieldHub, Miles founded and led Urban Alarm, a Washington, D.C. security provider, where he saw firsthand the gap between the dealer’s back office and the central station.