Alarm Company CRM Software — Sales, Service & RMR in One

Manage customer interactions, from lead creation and proposals to work order and invoice management, with an all-in-one seamless general ledger accounting system.
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Customer Communication and Collaboration

Streamline customer interactions tracking customer activity, notes, and communications keeping all information organized and accessible within FieldHub. Empower your customers with a self-service portal where they can access project updates, view and pay invoices, submit service requests, and communicate with your team, enhancing transparency and improving overall satisfaction.

Capture Data Once

Enter customer information as a lead, and FieldHub will automatically use that data throughout the entire customer lifecycle. From generating proposals and tracking interactions to creating central station accounts, your team will never have to manually re-enter customer data, saving time and ensuring accuracy at every stage.

Comprehensive Customer Management

FieldHub® places customer management at the core of your business. From lead creation and management, contact management, marketing list creation and tracking, to proposal creation and more, FieldHub® addresses all aspects of customer relationship management with seamless integration into your work order management and accounting systems.

360-Degree View of Prospects and Customers

Access a comprehensive view of each customer, including lifetime revenue, current recurring monthly revenue (RMR), active work, and their pipeline of opportunities, all in one place.

Accounts, Sites, and Systems

FieldHub is built specifically for the security, fire, and low voltage business, making it easy to track every aspect of a customer and their history. Sites and systems can be transferred from the builder account to the customer account, maintaining all history of work done and systems installed.

Reporting and Analytics

Gain valuable insights into your customer relationships and sales performance with FieldHub's reporting and analytics. Monitor key metrics, identify trends, and make data-driven decisions to optimize your customer relationship management strategy. "Turn-key" and custom dashboards can be used for meetings and displayed on public monitors in your office to showcase key indicators and process status.

Common Questions

Alarm Company CRM FAQs

What makes FieldHub an alarm company CRM rather than a generic CRM? +
FieldHub’s CRM is built around how security, fire, and low-voltage businesses actually operate — accounts, sites, and installed systems, not just contacts. Sites and systems transfer from builder accounts to customer accounts with full history, and central station accounts are created from the same customer record. See the full picture on the alarm company software page.
Does the CRM include billing and dispatch, or is it sales-only? +
It’s one system. A lead becomes a proposal, the proposal becomes work orders and scheduling, and completed work becomes invoices and RMR billing — all posting to the built-in general ledger. There is no separate sales tool to sync with your billing or dispatch software.
Can I see each account's RMR and lifetime revenue in the CRM? +
Yes. Every account shows a 360-degree view — lifetime revenue, current recurring monthly revenue (RMR), active work, and the pipeline of open opportunities — in one place, because the CRM and accounting share a single database.
Does alarm CRM software from FieldHub replace separate accounting software? +
Yes — FieldHub pairs the CRM with native general ledger accounting, so most alarm companies replace both a standalone CRM and QuickBooks or similar accounting software with one platform. Customer data is captured once and used everywhere, from proposals to financial statements.

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