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FieldHub delivers a fully-managed, cloud ERP purpose-built for security and field-service companies. Each subscription includes hosting, nightly backups, and hyper-responsive support. Choose Standard for lean teams or Enterprise for high-scale operations.
| Category | Standard | Enterprise |
|---|---|---|
| One-time setup & cohort training | $4,995 | $14,495 |
| Monthly minimum (per instance / EIN) | $750 | $3,500 |
| Named-user license | $67.00 Full / $37.00 Mobile | $98.00 Full / $37.00 Mobile |
| Instances included | 1 | 1 |
FieldHub accomodates one EIN per instance. Each additional instance that shares the same chart of accounts incurs a $1,600 setup fee; Each instance with different chart of accounts incurs a $2,400 setup fee. Monthly minimum per instance aligns with selected Tier.
| Option | Data Scope (incremental) | Fee (USD) |
|---|---|---|
| Imports via template files | Includes: Accounts, Sites, Contacts, Active RMR, Material Catalog, Notes | $2,500 |
| Standard Scripted - For Select Legacy Systems (Sedona Office, Alarm Biller) | Includes: BillTos, Sites, Contacts, Active RMR, Recurring Service Configuration, Material Catalog, Notes, Credit Card Tokens, Vendors, Manufacturers | $3,500 |
| Enhanced Scripted - For Select Legacy Systems (Sedona Office, Alarm Biller) | Includes all listed Standard record types, as well as: Systems, Job History, Service History, Customer Credits, Recent Vendor Bill History, Invoice History | $5,500 |
| Document Attachments - For Select Legacy Systems (Sedona Office, Alarm Biller) | Includes: Customer Files and last three years of Vendor Files | $1,500 |
| Self-Service via Data Loader | Customer performs ETL (SQL/PostgreSQL) | $5,500 |
| Custom (Enterprise only) | Bespoke scripting for non-standard data | from $24,500 |
| Add-On | Standard | Enterprise | Setup Fee (USD) |
|---|---|---|---|
| Central-station connector (first) | $95/mo | ✔ | $495 |
| Central-station connector (additional) | $45/mo | ✔ | $495 |
| Live REST API | $95/mo | ✔ | — |
| Real-time Read-only ODBC Access | N/A | ✔ | — |
| eSignature Service | Market Rate | Market Rate | $400 |
| LOB.com USPS Mailing Service | Market Rate | Market Rate | $250 |
| Nightly Backup to Customer S3 Storage | $95/mo | ✔ | $400 setup |
| Metabase BI/Query Tool (beta) | $95/mo (2 Report Writers) | Included (Up to 8 Report Writers) | $495 |
| Metabase - Additional User (beta) | $55/mo | $35/mo | — |
| On-Site/Remote Additional Training | N/A | $1,800 per day plus expenses | — |
| Role | Rate/hr |
|---|---|
| Data processing | $85 |
| Developer | $105 |
| Project management / Accounting consultant | $135 |
| Senior developer | $160 |
| Senior project management / systems engineer | $250 |
Travel expenses & pre-approval required for billable work.
| Capability | Standard | Enterprise |
|---|---|---|
| Nightly encrypted snapshots (IBM + AWS) | ✔ | ✔ |
| Warm recovery to alt. IBM zone (≤4 h) | ✔ | ✔ |
| Real-time data sync across hosting zones | ✔ | ✔ |
| Dedicated virtual infrastructure | N/A | ✔ |
| Account number included | 10 k | 50 k |
| Storage Included | 1 TB | 10 TB |
| Dedicated project management | N/A | ✔ |
| RMR billing scale per day | 10 k line items | 1 M line items |
| Email send quota included | 100 k/mo | 500 k/mo |
| Live REST API access | $95/mo | ✔ |
| Partner ODBC Access | $400 setup + $95/mo | ✔ |
| Code escrow | N/A | $1,995/yr |
| Dedicated IP (app & email) | N/A | $500/yr (app) / $200/yr (email) |
| ODBC read-only access with VPN | N/A | ✔ |
| Basic SQL Query Builder (Future) | ✔ | ✔ |
| Single Sign-On (OAuth2/SAML2) | N/A | ✔ |
| Support – standard issues | 3 business day (ticket/email), 2 tickets/mo | 2 business day (phone/email), 10 tickets/mo |
| Support – emergency | 1 business day | 4 h / 24×7 |
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