FieldHub delivers a fully-managed, cloud ERP purpose-built for security and field-service companies. Each subscription includes hosting, nightly backups, and hyper-responsive support. Choose Standard for lean teams or Enterprise for high-scale operations.
| Category | Standard | Enterprise |
|---|---|---|
| One-time setup & training | $4,995 | $14,495 |
| Monthly minimum (per instance / EIN) | $750 | $3,500 |
| Named-user license | $67.00 Full / $37.00 Mobile | $98.00 Full / $37.00 Mobile |
| Instances included | 1 | 1 |
Additional instances — same chart of accounts $1,600 setup; different chart $2,400. Minimum monthly per instance aligns with tier selected.
| Option | Data Scope (incremental) | Fee (USD) |
|---|---|---|
| Template | Core accounts, sites, contacts, active RMR, catalog, notes | $2,500 |
| Legacy | + BillTos, taxes, stored cards, vendors, manufacturers | $3,500 |
| Enhanced | + systems, jobs, service tickets, vendor bills, deposits (3 test loads) | $5,500 |
| Document Attachments | Limited to certain legacy migrations | $1,500 |
| Self-Service via Data Loader | Customer performs ETL (SQL/PostgreSQL) | $5,500 |
| Custom (Enterprise only) | Bespoke scripting for non-standard data | from $24,500 |
| Add-On | Standard | Enterprise | Setup Fee (USD) |
|---|---|---|---|
| Central-station connector (first) | $95/mo | ✔ | $495 |
| Central-station connector (additional) | $45/mo | Included | $495 |
| Live REST API | $95/mo | Included | — |
| Real-time Read Only ODBC Access | N/A | Included | — |
| eSignature Service | Contact Us | Contact Us | — |
| LOB.com USPS Mailing Service | Contact Us | Contact Us | — |
| Nightly Backup to Customer S3 Storage | $95 setup | Included | $400 setup |
| Metabase BI/Query Tool Base (beta) | $95/mo (2 Users) | Included (Up to 20 Users) | $495 |
| Metabase - Additional User (beta) | $55/mo | $35/mo | — |
| On-Site/Remote Additional Training | N/A | $1,800 per day plus expenses | — |
| Role | Rate/hr |
|---|---|
| Data processing | $85 |
| Developer | $105 |
| Project mgmt. / accounting consultant | $135 |
| Senior developer | $160 |
| Senior PM / systems engineer | $250 |
Travel expenses & pre-approval required for billable work.
| Capability | Standard | Enterprise |
|---|---|---|
| Nightly encrypted snapshots (IBM + AWS) | ✔ | ✔ |
| Warm recovery to alt. IBM zone (≤4 h) | ✔ | ✔ |
| Real-time data sync across hosting zones | ✔ | ✔ |
| Dedicated virtual infrastructure | N/A | ✔ |
| Storage Included | 1 TB | 10 TB |
| Dedicated project management | N/A | ✔ |
| RMR billing scale per day | 10 k line items | 1 M line items |
| Email send quota included | 100 k/mo | 500 k/mo |
| Live REST API access | $95/mo | ✔ |
| Partner ODBC Access | $400 setup + $95/mo | Included |
| Code escrow | N/A | $1,995/yr |
| Dedicated IP (app & email) | N/A | $500/yr (app) / $200/yr (email) |
| ODBC read-only access with VPN | N/A | ✔ |
| Basic SQL Query Builder (Future) | ✔ | ✔ |
| Single Sign-On (OAuth2/SAML2) | N/A | $8,000 one-time |
| Support – standard issues | 3 BD (ticket/email), 2 tickets/mo | 2 BD (phone/email), 10 tickets/mo |
| Support – emergency | 1 BD | 4 h / 24×7 |
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