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A FieldHub Update – November 2025
At our Build25 user conference in Baltimore this October, one topic generated plenty of conversation: credit card processing fees and surcharges. Security installers and service providers are understandably looking for ways to offset the 2-3.5% they pay on every card transaction. But as we’ve dug deeper into this issue on behalf of our FieldHub community, we’ve discovered something unexpected: we still don’t have clear answers.
Let’s talk about what happens when your field service platform and accounting software decide they’re not on speaking terms anymore. We’ve heard horror stories from the field: double-billing that damages customer relationships, sync failures that require hours of manual data entry, and that sinking feeling when you realize last week’s invoices never made it to your accounting system.
FieldHub, a leading provider of integrated business management software for the security and fire installation industry, is proud to announce that Habitec Security has officially gone live on the FieldHub platform.
Habitec’s transition to FieldHub marks a significant milestone, as it represents FieldHub’s first major scripted migration from the DICE accounting platform.
John Smythe, President of Habitec Security, shared his thoughts on the company’s decision to adopt FieldHub:
💰 FieldHub automates RMR billing, proration, and revenue recognition. You can schedule future RMR changes and track past ones. This is just one part of FieldHub’s comprehensive suite of tools for accounting, inventory, and sales specifically for the secure and fire industry. 🛠️ There’s a lot under the hood!
In the video, John outlines the key benefits ArcEye has gained since adopting FieldHub as their all-in-one operations and accounting platform:
“FieldHub brings everything under one roof from sales to billing… we always felt we were the only customer… it was truly the real deal.”
At FieldHub, we take pride in delivering solutions that streamline operations and empower growth for security and fire protection companies like ArcEye. If you’re considering a complete business management platform, please reach out to learn more about FieldHub’s capabilities and our implementation process. We’re eager to help your company achieve its goals.
FieldHub, an all-in-one SaaS platform for security installers’ business operations, now partners with CSG Forte, a CSG company (NASDAQ: CSGS), to offer FieldHub customers the most advanced tools and competitive prices in the financial processing industry. CSG Forte joins FieldHub’s growing ecosystem of best-in-class partners.
Named the Best Performing Gateway by The Strawhecker Group, CSG Forte simplifies processing of cards and electronic bank transfers (ACH) to meet businesses’ evolving payments needs. CSG Forte provides enhanced service to FieldHub customers including automatic credit card updates, bank account validation, and account owner authentication. FieldHub customers in the United States and Canada will benefit from additional payment processing choices and features.
There is nothing more important to the value of your business than your monthly recurring revenue (RMR). That value, generally measured as a multiple of the RMR, can be significantly impacted by the quality of the records related to the RMR and its contracts. That is where your operations software can make a big difference.
The value of your RMR can be significantly impacted by:
Your operations software should help you streamline this process. FieldHub, the industries leading cloud operations and accounting platform, has made the management and reporting of RMR central to their platform. This access and ease of reportability can make a significant difference in your bottom line.
Choosing the right merchant service provider for credit card and ACH processing can impact your customer experience and your bottom line. In this post, we walk through some factors to consider when selecting your merchant service provider.
PCI is the Payment Card Industry Data Security Standard for information security. Due to the time-consuming nature of seeking PCI compliance, you should avoid systems and workflow where you need to bear responsibility for PCI compliance on your office workstations and internal processes. Specifically, you should partner with vendors that handle PCI compliance within their own framework.
