We’re still buzzing from the incredible conversations at FieldHub Build25 in Baltimore. While we spent most of the conference diving deep into platform updates and industry trends, we wanted to do something a little different this year – and it turned out to be one of the most valuable sessions we’ve ever hosted.
We brought together an absolutely stacked panel of cybersecurity experts (their words, but we completely agree): Michael Sussman, who chairs Fenwick’s privacy and cybersecurity practice and was one of the earliest leaders in the field; Laura Galante, former director of the Cyber Threat Integration Center; and Jon Lenzner, former chief of staff to the FBI director. Alexis Serfaty, Director of Geo-Technology at Eurasia Group, moderated what became one of the most engaging and practical security discussions many attendees had ever experienced.
Wilsons Security is now live on FieldHub’s end-to-end business management platform, marking another successful deployment for the leading solution built specifically for the security and fire installation industry.
As one of Atlantic Canada’s dominant security integrators, Wilsons Security has spent over 15 years building a reputation for exceptional client service and operational excellence. Their adoption of FieldHub marks a strategic milestone in their continued growth—both regionally and across Canada.
FieldHub, a leading provider of integrated business management software for the security and fire installation industry, is proud to announce that Habitec Security has officially gone live on the FieldHub platform.
Habitec’s transition to FieldHub marks a significant milestone, as it represents FieldHub’s first major scripted migration from the DICE accounting platform.
John Smythe, President of Habitec Security, shared his thoughts on the company’s decision to adopt FieldHub:
Let’s talk about what happens when your field service platform and accounting software decide they’re not on speaking terms anymore. We’ve heard horror stories from the field: double-billing that damages customer relationships, sync failures that require hours of manual data entry, and that sinking feeling when you realize last week’s invoices never made it to your accounting system.
After almost two-decades in the field service industry, first running Urban Alarm and now leading FieldHub, I’ve encountered many of the same frustrations that security and fire alarm installers and integrators face when it comes to the software tools they rely on. The lack of ownership, combined with outdated, piecemeal software solutions, has been a persistent issue. This challenge isn’t just about inefficiency and weak support; it’s about the very foundation on which businesses are built—technology.
On March 19th 2025, security installers and integrators gained a new window into how FieldHub’s all-in-one, cloud-based business operations and accounting software works in practice, courtesy of Founder and CEO Miles Fawcett.
Miles joined Kenneth Kirschenbaum, Managing Partner at Kirschenbaum & Kirschenbaum PC, for a live webinar attended by numerous security installation professionals eager to learn more about how FieldHub’s modern platform could benefit their own businesses.
During the demo portion of the webinar, Miles showcased FieldHub’s highly industry-attuned features across a range of business functions, including customer relations management, proposals, field service, recurring revenue and recurring revenue recognition, as well as accounting in general.
February 1, 2025
FieldHub has expanded its monitoring ecosystem with a new integration to Becklar Monitoring (AvantGuard), giving dealers a simpler, more reliable way to manage monitored accounts without leaving FieldHub. Because monitoring data now lives alongside CRM, field service, inventory, and accounting, teams gain a single source of truth that reduces manual work and keeps operations and billing in lockstep. With the Becklar Monitoring integration, dealers can streamline central-station workflows and reduce duplicate data entry by handling key monitoring actions from the same system they use to sell, schedule, install, and invoice. FieldHub’s plug-in framework ensures subscriber account details remain connected to jobs, contracts, and RMR—keeping operations aligned end-to-end.
FieldHub has introduced a comprehensive feature suite designed to simplify the management of subcontractors for customer work orders. This new functionality allows you to efficiently set up subcontractors as vendors and assign them to specific systems and work orders, enhancing your project management capabilities.
Subcontractor Setup: Easily create subcontractor profiles by designating vendors with a “Subcontractor” checkbox. This allows for streamlined tracking and management of subcontractors within your vendor list.
Tysons, VA (November 18th, 2024) - FieldHub, the leading software provider for security integrators, successfully concluded its inaugural user conference, FieldHub Build24, on November 13th. The two-day event brought together security integrators, industry experts, and FieldHub partners to explore the latest innovations, share best practices, and collaborate on driving the future of the security industry.
Held at the stunning Watermark Hotel in Tysons, Virginia, FieldHub Build24 featured a packed agenda of keynote speeches, panel discussions, workshops, and networking events. Attendees gained valuable insights into leveraging FieldHub’s powerful platform to streamline operations, drive growth, and enhance customer satisfaction.
💰 FieldHub automates RMR billing, proration, and revenue recognition. You can schedule future RMR changes and track past ones. This is just one part of FieldHub’s comprehensive suite of tools for accounting, inventory, and sales specifically for the secure and fire industry. 🛠️ There’s a lot under the hood!
FieldHub Inc., a leading field service management software company, today announced the release of their next-generation Field Tech mobile app. The new app is fully integrated with FieldHub’s all-in-one cloud-based CRM, accounting, field service, and operations platform, and it delivers significant improvements to optimize technicians’ workflow and jobsite experience.
Some key enhancements in the new FieldHub Tech App include simplified login via QR code scanning, preview of work order scope details prior to check-in, ability to access and view project files directly on the device, and streamlined processes for materials tracking and installation recording. Data syncing has also been optimized for improved performance and scalability while robust offline functionality remains.
FieldHub excels in mirroring your business workflow and organizational structure. It comprehends the complex relationships among customer accounts, their locations or sites, and the systems installed at these locations, a crucial detail often missed by generic solutions.
Picture a unified platform to manage accounts, sites, and systems, including a comprehensive history of a site (materials installed, work performed, customer sign-offs, technician checklists, etc.). The best part? This information stays consistent, even as the site transitions from builder to property owner, to tenant, and so on.
FSS Technologies, a leading innovator in the security technologies space, encountered significant challenges with its aging ERP software. Their search for a scalable, comprehensive solution to support their growing operations led them to FieldHub, a cloud-native ERP solution. The transition resulted in marked improvements in efficiency, robust reporting, and superior customer service.
FSS Technologies, with a workforce of approximately eighty, ten thousand customers, and offices across Illinois, Indiana, and Michigan, needed an ERP solution capable of sustaining their business growth and evolving needs.
Did you catch yesterday’s Kenneth Kirschenbaum hosted webinar on FieldHub’s operational software for security, fire, and low-voltage companies featuring FieldHub’s CEO Miles Fawcett? Learn about our field-focused platform that handles everything from CRM to project management, dispatch, inventory, accounting and recurring billing.
‣ FieldHub’s mobile app empowers technicians with offline access to work orders, customer details, material tracking and time logging for seamless job costing.
‣ FieldHub’s tailored project management workflows let you define custom processes (e.g. for installations, inspections or credentialing) with assigned owners, due dates and checklists.
Affiliated Monitoring has posted the full webinar: “Enhance Business Productivity with FieldHub’s Integration with Affiliated Monitoring!”
This webinar features FieldHub’s integration with Affiliated Monitoring and feedback from a customer who has been leveraging the integration to streamline their business operations.
In the video, John outlines the key benefits ArcEye has gained since adopting FieldHub as their all-in-one operations and accounting platform:
“FieldHub brings everything under one roof from sales to billing… we always felt we were the only customer… it was truly the real deal.”
At FieldHub, we take pride in delivering solutions that streamline operations and empower growth for security and fire protection companies like ArcEye. If you’re considering a complete business management platform, please reach out to learn more about FieldHub’s capabilities and our implementation process. We’re eager to help your company achieve its goals.
FieldHub is excited to announce the addition of Michael Marks to its team of advisors. Marks brings a wealth of experience and industry connections that will help accelerate FieldHub’s growth in the accounting and operational software sector.
Miles Fawcett, CEO of FieldHub, expressed his enthusiasm for the collaboration: “We are thrilled to have Michael’s insights on key strategy and product direction. His industry knowledge is unparalleled.”
Marks will collaborate closely with FieldHub’s executive team, providing guidance on product roadmap and innovation strategy. His industry expertise and connections will also contribute to FieldHub’s educational events and overall growth.\
FieldHub, the fastest-growing all-in-one Software as a Service (SaaS) provider for the security integrator market, announces the addition of an Enterprise Tier of service to cater to its larger enterprise customers. The new Enterprise Service Tier is designed to meet the unique needs of companies with 200 to 5,000+ users, while FieldHub’s Standard service tier is optimized for companies with 20 to 200 users.
Miles Fawcett, the company’s Founder and CEO, says, “We built our service on a scalable architecture to support customers of all sizes. We are seeing the demand from enterprise customers and have created this offering to meet their unique needs.”
FieldHub, the fastest growing cloud-based CRM, accounting, and operations platform designed for the unique needs of security system dealers, and Affiliated Monitoring, the nationwide leading provider of live agent life safety monitoring services, are pleased to announce a partnership that provides new capabilities and an enhanced seamless experience for creating and managing monitored subscriber accounts.
FieldHub’s plug-in framework enables easy integration with monitoring center software platforms, making it an optimal solution for those dealers looking to increase efficiency, streamline operations and elevate the level of service they can provide to their subscribers. “This integration is a true win-win for the entire security system industry ecosystem,” said Miles Fawcett, CEO, FieldHub. “Dealers will benefit from an enhanced ability to create and manage their subscribers’ accounts through FieldHub’s platform while realizing the advantages of Affiliated Monitoring’s services.”
FieldHub, a cloud platform with a modern API that streamlines accounting, field service management, RMR, and parts inventory for security integrators and WeSuite, a sales management software for security technology sales and service providers are pleased to announce their integration.
The integrated software will allow for continuity between FieldHub’s project delivery, accounting, and support-related workflows and WeSuite’s CRM, sales management, and quote-to-booking capabilities. Several of its many benefits include increased quoting and pricing accuracy, fewer errors, elimination of redundant data entry, and streamlined communication between departments.
FieldHub, an all-in-one SaaS platform for security installers’ business operations, now partners with CSG Forte, a CSG company (NASDAQ: CSGS), to offer FieldHub customers the most advanced tools and competitive prices in the financial processing industry. CSG Forte joins FieldHub’s growing ecosystem of best-in-class partners.
Named the Best Performing Gateway by The Strawhecker Group, CSG Forte simplifies processing of cards and electronic bank transfers (ACH) to meet businesses’ evolving payments needs. CSG Forte provides enhanced service to FieldHub customers including automatic credit card updates, bank account validation, and account owner authentication. FieldHub customers in the United States and Canada will benefit from additional payment processing choices and features.
Software platform created specifically for the security installer industry. FieldHub tackles some of the thorniest operational arenas that other platforms leave behind, including RMR management and inventory tracking, all on a robust, native general ledger platform to keep your revenue and expenses in sync.
Learn how FieldHub provides a single system to manage leads and proposals through project and field service management, inventory, recurring/deferred revenue management, and full accounting.
There is nothing more important to the value of your business than your monthly recurring revenue (RMR). That value, generally measured as a multiple of the RMR, can be significantly impacted by the quality of the records related to the RMR and its contracts. That is where your operations software can make a big difference.
The value of your RMR can be significantly impacted by:
Your operations software should help you streamline this process. FieldHub, the industries leading cloud operations and accounting platform, has made the management and reporting of RMR central to their platform. This access and ease of reportability can make a significant difference in your bottom line.
Choosing the right merchant service provider for credit card and ACH processing can impact your customer experience and your bottom line. In this post, we walk through some factors to consider when selecting your merchant service provider.
PCI is the Payment Card Industry Data Security Standard for information security. Due to the time-consuming nature of seeking PCI compliance, you should avoid systems and workflow where you need to bear responsibility for PCI compliance on your office workstations and internal processes. Specifically, you should partner with vendors that handle PCI compliance within their own framework.
Washington, D.C., September 2, 2020 – FieldHub Inc., a national leader in enterprise-level cloud operations and accounting software for security integrators, today announces Laurie Salim has joined the FieldHub team as a Senior Consultant. Ms. Salim will work alongside the FieldHub executive team to provide the best and most innovative solutions and services for security integrators.
For over a decade, Ms. Salim has had numerous sales and leadership roles serving the security installer sector. She is an expert in understanding each customer’s unique requirements and implementing solutions and best practices to meet their needs. “Ms. Salim brings a deep understanding of our customers and a valuable perspective,” Miles Fawcett, CEO of FieldHub, commented. “Her professionalism and industry-specific knowledge make her a standout. I am confident in her ability to navigate the complex landscape of accounting and operations management software for security integrators. She brings real strength to our team, and we feel lucky to have her on board.”
FieldHub has launched its Apple iOS application for field technicians. This application complements FieldHub’s existing Android application, providing the same suite of functionality to support field operations.
FieldHub is an all-in-one cloud platform for security installers’ business operations. It provides a single system to manage the business from proposal to project, including field service management, inventory, recurring/deferred revenue management, and full accounting.
The FieldHub mobile application connects field technicians to the core business workflow. Field technicians access their schedule through the mobile app, tracking work and travel time, materials installed, checklists, customer approvals, material requests, photos, and other site visit information.
FieldHub’s all-in-one platform for security company operations now integrates with CardConnect to provide flexible and cost-effective credit card merchant processing and ACH transactions.
FieldHub has added CardConnect as its preferred credit card and ACH processor. The combined power of FieldHub and CardConnect offers customers the following advantages:
Contact FieldHub today to learn more about how CardConnect can save you time and money.
With today’s global reality, we wanted to take the opportunity to share some of our favorite resources to help security installers acclimate to a remote working model.
From the very beginning, we built FieldHub around distributed teams. We have key team members in the US, Canada, and Europe. Even before launching FieldHub, I ran my security integration business, Urban Alarm, with distributed teams. From accounting and HR to provisioning video servers and IP cameras, our team members were dispersed across the globe. We shared one of our configurations for remotely provisioning IP gear in a previous post here.
The conditions of Spring 2020 have more of us working from home than the office. As we all face these new challenges, I wanted to share guidance to ease one part of that transition: best practices in the area of remote IP device configuration.
Urban Alarm - the security integrator business I started in 2008 and sold in 2017 - was built from the ground up, using distributed teams. In addition to accounting and HR functions being performed largely remotely, most of our system configuration was done overnight, using remote teams.
This week, Commercial Integrator magazine published in a video interview with FieldHub’s CEO, Miles Fawcett, and write up of FieldHub’s all-on-one platform for security alarm installers and integrators.
The video and article are part of Commercial Integrator’s ISC West conference coverage and highlight some of the unique characteristics of FieldHub, including the advanced capabilities around field service, inventory, and recurring revenue management.
About Commercial Integrator Magazine Commercial Integrator is the first publication dedicated to addressing the business needs of professional integrators who serve the small and midsize business market. Beyond products and installations, each issue tackles operational topics like job-estimating, project-bidding and big-picture market forecasting and more.
FieldHub’s all-in-one platform for security company operations now integrates with Vivid CPM to provide flexible financial statement reporting, and general ledger based analytics.
Vivid Reports CPM with FieldHub enables security alarm company finance departments to quickly produce, deliver and analyze powerful and interactive financial reports and budget models. Team members and stakeholders have immediate access to financial information and Key Performance Indicators (KPIs) gaining valuable insight into the financial operations of their businesses.
FieldHub is the modern all-in-one platform for security company operations. This month FieldHub is releasing, out of beta, the Scheduling module, providing integrated work order calendaring for field technicians.
With FieldHub’s Scheduling, work orders are easily drag-and-dropped onto a native calendar. If desired, companies can create multiple calendar views to separately track assignments by job type (e.g. install vs. service), office location or other key differentiators. Dispatch coordinators at the office are able to assign jobs based on skill set or team grouping history, and the calendar dashboard provides clear visibility to when technicians are under- or over-scheduled.
While security integrators are in business to integrate security systems, often there’s nothing integrated about the business of security itself — from the central stations, interactive service providers and point solutions, to the myriad homegrown systems implemented and jury-rigged together over the years.
Unfortunately, this complex web of systems has resulted in multiple silos of business and customer data. Without the ability to collectively harness the information housed in these disparate systems, integrators are often blind to the rich insights that lie within their very own data. What’s more, this lack of integration can be frustrating for employees and customers alike, and especially for owners and managers who aren’t able to efficiently scale their businesses.
The Emerging Technology Zone @ ISC West showcases the next generation of innovative products and solutions that will help revolutionize the security industry. FieldHub participated in the conference with over 100 visitors to the booth singing up for demos and ongoing updates from FieldHub.
DUBLIN (November, 2018) - Allegion, plc (NYSE: ALLE), a leading global security products and solutions provider, has formed a strategic alliance with FieldHub LLC to provide Allegion integrators with a software platform to manage their businesses and growth.
Allegion Vice President of Channel Led Business, Mark Vigren, called the alliance another way that Allegion is supporting their integrators with technologies and practices to manage and grow their businesses.
“As our integrators experience rapid growth, they face day-to-day operational challenges,” said Vigren. “Beyond being a source for leading products and technology that serve as the basis for the solutions our integrators sell, Allegion is able to share best practices and tools to help them manage their businesses efficiently for growth. We have identified FieldHub as a best of breed platform that can benefit our integrator community.”
The sheer volume of activity makes managing inventory in most any organization a major challenge. And while many inventory systems will track a part of the inventory process FieldHub manages the inventory process from the proposal scope, to warehouse, and to the installation.
This month FieldHub has deployed a major upgrade to our inventory and warehouse functionality. This update, which also includes updates to the FieldHub technician mobile app, tracks the inventory from the time it is ordered and received, when it is stored in the warehouse then picked up by an assigned technician, installed on the customer site, and throughout the service lifetime of the item.
SMART Security Pros provides remote video guard services to sites requiring temporary security including construction sites.
As the company grew SMART Security Pros alarm management systems were not keeping up. Shawn Scarlatta, Owner of SMART Security Pros, looked to FieldHub’s Security Operations Center Management Platform to scale his remote video guarding business.
“When we transitioned to FieldHub is was a godsend because it put everything into one place and streamlined our process. The experience working with the FieldHub team has been phenomenal. It gets better and better every day.” Scarlatta commented.
