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This week, Commercial Integrator magazine published in a video interview with FieldHub’s CEO, Miles Fawcett, and write up of FieldHub’s all-on-one platform for security alarm installers and integrators.
The video and article are part of Commercial Integrator’s ISC West conference coverage and highlight some of the unique characteristics of FieldHub, including the advanced capabilities around field service, inventory, and recurring revenue management.
About Commercial Integrator Magazine Commercial Integrator is the first publication dedicated to addressing the business needs of professional integrators who serve the small and midsize business market. Beyond products and installations, each issue tackles operational topics like job-estimating, project-bidding and big-picture market forecasting and more.
We’re still buzzing from the incredible conversations at FieldHub Build25 in Baltimore. While we spent most of the conference diving deep into platform updates and industry trends, we wanted to do something a little different this year – and it turned out to be one of the most valuable sessions we’ve ever hosted.
We brought together an absolutely stacked panel of cybersecurity experts (their words, but we completely agree): Michael Sussman, who chairs Fenwick’s privacy and cybersecurity practice and was one of the earliest leaders in the field; Laura Galante, former director of the Cyber Threat Integration Center; and Jon Lenzner, former chief of staff to the FBI director. Alexis Serfaty, Director of Geo-Technology at Eurasia Group, moderated what became one of the most engaging and practical security discussions many attendees had ever experienced.
Let’s talk about what happens when your field service platform and accounting software decide they’re not on speaking terms anymore. We’ve heard horror stories from the field: double-billing that damages customer relationships, sync failures that require hours of manual data entry, and that sinking feeling when you realize last week’s invoices never made it to your accounting system.
After almost two-decades in the field service industry, first running Urban Alarm and now leading FieldHub, I’ve encountered many of the same frustrations that security and fire alarm installers and integrators face when it comes to the software tools they rely on. The lack of ownership, combined with outdated, piecemeal software solutions, has been a persistent issue. This challenge isn’t just about inefficiency and weak support; it’s about the very foundation on which businesses are built—technology.
