features

Does your Security Company Operations Software Maximize the Value of your RMR?

Does your Security Company Operations Software Maximize the Value of your RMR?

There is nothing more important to the value of your business than your monthly recurring revenue (RMR). That value, generally measured as a multiple of the RMR, can be significantly impacted by the quality of the records related to the RMR and its contracts. That is where your operations software can make a big difference.

The value of your RMR can be significantly impacted by:

  • The retention over time (reducing terminations)
  • The current and typical accounts receivable (AR) age of your RMR invoices
  • The clarity and accuracy of your RMR reporting, and how that reconciles with your financial statements
  • Covering all of your RMR with customer agreements (See https://www.kirschenbaumesq.com/page/alarm-contract)

Your operations software should help you streamline this process. FieldHub, the industries leading cloud operations and accounting platform, has made the management and reporting of RMR central to their platform. This access and ease of reportability can make a significant difference in your bottom line.

FieldHub helps you manage your RMR to achieve the best value for your business by:

  • Providing reports on your RMR by vendor to reconcile your vendor bills and make sure you have active RMR for all of your central station and interactive service accounts
  • Tying RMR to your signed customer agreements, with the ability to run exception reports to find RMR without a contract on file
  • Providing “RMR Roll forward reports” on demand to easily keep track of your attrition, AR days, and where your RMR is increasing or decreasing
  • Building RMR billing on FieldHub’s robust general ledger platform, which automates deferred revenue structures Automating RMR invoicing and auto-payment, removing much of the headache often associated with batch processing and collections
  • Providing flow engine tools to support integrated workflows for account activations and terminations, helping to keep everything in sync
  • Reducing the number of separate systems, thereby reducing the chances that billing and accounting get out of sync

While there are many products built for the security industry, there are only a few that are all-in-one operations and accounting products — and even fewer that are built on modern web and mobile technologies.

Learn more about how FieldHub provides a single system to manage leads and proposals through project and field service management, inventory, recurring/deferred revenue management, and full accounting.

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Latest Updates

FieldHub's Zoom Integration

FieldHub's Zoom Integration

Connect Phone Calls to Customer Records

Bring Zoom call activity into your operational workflow.

Calls and virtual conversations play an important role in how field service and security integration teams coordinate work. But when those conversations stay inside Zoom, critical context can be lost once the call ends.

FieldHub’s Zoom integration connects call activity directly to FieldHub, making it easier to reference conversations, maintain accurate customer records, and keep teams aligned—without adding manual steps.

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FieldHub’s RingCentral Integration

FieldHub’s RingCentral Integration

Connect Phone Calls to Customer Records

Bring call activity into your field service and security operations.

Phone calls are still central to how field service and security integration teams work. But when calls live only inside a phone system, important context is often lost—especially during handoffs, follow-ups, and scheduling changes.

FieldHub’s RingCentral integration connects phone communication directly to FieldHub, so call activity is visible alongside the customer records and workflows your team already uses.

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FieldHub and Rapid Response Monitoring Announce Seamless Integration for Security Systems Dealers

FieldHub and Rapid Response Monitoring Announce Seamless Integration for Security Systems Dealers

FieldHub, the all-in-one, cloud platform for security and field service businesses, and Rapid Response Monitoring, the industry’s leading provider of professional In-Facility Monitoring, are pleased to announce a new integration that streamlines the creation and ongoing management of monitored subscriber accounts—right from within FieldHub. The integration helps dealers reduce double entry, accelerate job closeouts, and keep service quality tight across the full lead-to-invoice lifecycle.

With FieldHub’s Systems Management capabilities, dealers can perform central-station actions without leaving the platform—including creating central station accounts from account/site details, placing systems on and off test, and activating/deactivating systems—so field operations, billing, and account records stay in sync.

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