features
FieldHub, the fastest-growing all-in-one Software as a Service (SaaS) provider for the security integrator market, announces the addition of an Enterprise Tier of service to cater to its larger enterprise customers. The new Enterprise Service Tier is designed to meet the unique needs of companies with 200 to 5,000+ users, while FieldHub’s Standard service tier is optimized for companies with 20 to 200 users.
Miles Fawcett, the company’s Founder and CEO, says, “We built our service on a scalable architecture to support customers of all sizes. We are seeing the demand from enterprise customers and have created this offering to meet their unique needs.”
The Enterprise Service Tier offers significant additional capabilities, including dedicated cloud infrastructure and support for over one million recurring monthly revenue (RMR) invoices per day, a substantial increase from the 10,000 daily RMR invoices available on the standard tier.
Other key features of the Enterprise Service Tier include dedicated project management, standard two-business day support through phone, email, and messenger, as well as 24/7 emergency support with a four-hour response time. This tier also provides custom central station automation software integrations, onsite training, and support to ensure seamless user experience for enterprise customers.
To help potential customers evaluate FieldHub, the company offers a Sandbox Pilot program, which includes a 30-day hands-on evaluation with training and project management from FieldHub’s implementation team. The pilot costs $495 for the 30-day process, which is credited back towards implementation costs, and allows customers to validate if FieldHub is the right fit while ensuring there are no surprises.
FieldHub supports scripted data imports from many of the industry’s most commonly used legacy software systems. This streamlined import process allows for the smooth transfer of account, site, contact, system, recurring billing, and other essential data from legacy software to FieldHub’s robust cloud-based solution.
FieldHub’s Standard tier implementations typically follow a three-month process, while Enterprise implementations may run longer due to additional requirements analysis from integration partners.
About FieldHub:
FieldHub, a rapidly expanding, all-in-one cloud-based platform, caters specifically to the needs of security system installation professionals. This comprehensive Software as a Service (SaaS) solution streamlines lead and proposal management, project coordination, field service operations, and inventory tracking. Additionally, FieldHub fully automates recurring billing and recognition management for recurring or deferred revenue, while offering a complete accounting system. For more information, visit https://www.fieldhub.com/.
You’d never sign a 3-year lease on a building you’ve never walked through. Why do that with your software?
Most software companies want to close the deal. We want to make sure the deal should close.
A failed implementation costs everyone—your team loses time and trust, and we lose a customer who should never have been one. The pilot exists to prevent that. Before either side commits, we work together to confirm that FieldHub aligns with your needs, your expectations, and your operational reality. If the fit is right, the project is set up for success before it even begins. If it’s not, we’d rather you know now.
Bring Zoom call activity into your operational workflow.
Calls and virtual conversations play an important role in how field service and security integration teams coordinate work. But when those conversations stay inside Zoom, critical context can be lost once the call ends.
FieldHub’s Zoom integration connects call activity directly to FieldHub, making it easier to reference conversations, maintain accurate customer records, and keep teams aligned—without adding manual steps.
Bring call activity into your field service and security operations.
Phone calls are still central to how field service and security integration teams work. But when calls live only inside a phone system, important context is often lost—especially during handoffs, follow-ups, and scheduling changes.
FieldHub’s RingCentral integration connects phone communication directly to FieldHub, so call activity is visible alongside the customer records and workflows your team already uses.
