Events
Did you catch yesterday’s Kenneth Kirschenbaum hosted webinar on FieldHub’s operational software for security, fire, and low-voltage companies featuring FieldHub’s CEO Miles Fawcett? Learn about our field-focused platform that handles everything from CRM to project management, dispatch, inventory, accounting and recurring billing.
‣ FieldHub’s mobile app empowers technicians with offline access to work orders, customer details, material tracking and time logging for seamless job costing.
‣ FieldHub’s tailored project management workflows let you define custom processes (e.g. for installations, inspections or credentialing) with assigned owners, due dates and checklists.
‣ Central Station integration capabilities are expanding, recently adding Affiliated, to create/view accounts, zones and tests directly from FieldHub.
‣ Multi-location or multi-office management is a breeze through unified scheduling, inventory locations and consolidated financial reporting.
‣ Recurring billing is automated through configurable sequences that handle charging credit cards, emails/reminders and paper invoice backups.
For an industry-tailored operations solution committed to fast support and monthly enhancements, FieldHub is worth exploring.
A FieldHub Update – November 2025
At our Build25 user conference in Baltimore this October, one topic generated plenty of conversation: credit card processing fees and surcharges. Security installers and service providers are understandably looking for ways to offset the 2-3.5% they pay on every card transaction. But as we’ve dug deeper into this issue on behalf of our FieldHub community, we’ve discovered something unexpected: we still don’t have clear answers.
We’re still buzzing from the incredible conversations at FieldHub Build25 in Baltimore. While we spent most of the conference diving deep into platform updates and industry trends, we wanted to do something a little different this year – and it turned out to be one of the most valuable sessions we’ve ever hosted.
We brought together an absolutely stacked panel of cybersecurity experts (their words, but we completely agree): Michael Sussman, who chairs Fenwick’s privacy and cybersecurity practice and was one of the earliest leaders in the field; Laura Galante, former director of the Cyber Threat Integration Center; and Jon Lenzner, former chief of staff to the FBI director. Alexis Serfaty, Director of Geo-Technology at Eurasia Group, moderated what became one of the most engaging and practical security discussions many attendees had ever experienced.
Let’s talk about what happens when your field service platform and accounting software decide they’re not on speaking terms anymore. We’ve heard horror stories from the field: double-billing that damages customer relationships, sync failures that require hours of manual data entry, and that sinking feeling when you realize last week’s invoices never made it to your accounting system.
