Events
On March 19th 2025, security installers and integrators gained a new window into how FieldHub’s all-in-one, cloud-based business operations and accounting software works in practice, courtesy of Founder and CEO Miles Fawcett.
Miles joined Kenneth Kirschenbaum, Managing Partner at Kirschenbaum & Kirschenbaum PC, for a live webinar attended by numerous security installation professionals eager to learn more about how FieldHub’s modern platform could benefit their own businesses.
During the demo portion of the webinar, Miles showcased FieldHub’s highly industry-attuned features across a range of business functions, including customer relations management, proposals, field service, recurring revenue and recurring revenue recognition, as well as accounting in general.
Miles highlighted how his own industry experience as a founder of his own alarm company, Urban Alarm, combined with his 25 years in web development, led him to create FieldHub.
The main issue that Miles encountered as an alarm company owner will be familiar to many in the industry to this day; fragmented and unreliable legacy systems.
In response to this frustration, Miles created FieldHub to eliminate data silos and streamline operations for security companies and similar field service organizations.
Some of the key characteristics that make FieldHub a huge step forward in these areas include:
Perhaps most impressively, FieldHub comes with a fully integrated general ledger accounting system, removing the need for separate accounting software. Miles pointed out that creating this involved a lot of work on FieldHub’s part, but the result is that customers can consolidate their software stack even further with no need for integration in that area.
Miles also took questions from attendees, giving further insights into the details of how FieldHub works at a practical level.
Enjoy the webinar recording and if you’re interested in finding out if FieldHub is right for your business, reach out to us.
A FieldHub Update – November 2025
At our Build25 user conference in Baltimore this October, one topic generated plenty of conversation: credit card processing fees and surcharges. Security installers and service providers are understandably looking for ways to offset the 2-3.5% they pay on every card transaction. But as we’ve dug deeper into this issue on behalf of our FieldHub community, we’ve discovered something unexpected: we still don’t have clear answers.
We’re still buzzing from the incredible conversations at FieldHub Build25 in Baltimore. While we spent most of the conference diving deep into platform updates and industry trends, we wanted to do something a little different this year – and it turned out to be one of the most valuable sessions we’ve ever hosted.
We brought together an absolutely stacked panel of cybersecurity experts (their words, but we completely agree): Michael Sussman, who chairs Fenwick’s privacy and cybersecurity practice and was one of the earliest leaders in the field; Laura Galante, former director of the Cyber Threat Integration Center; and Jon Lenzner, former chief of staff to the FBI director. Alexis Serfaty, Director of Geo-Technology at Eurasia Group, moderated what became one of the most engaging and practical security discussions many attendees had ever experienced.
Let’s talk about what happens when your field service platform and accounting software decide they’re not on speaking terms anymore. We’ve heard horror stories from the field: double-billing that damages customer relationships, sync failures that require hours of manual data entry, and that sinking feeling when you realize last week’s invoices never made it to your accounting system.
