Success Stories
Wilsons Security is now live on FieldHub’s end-to-end business management platform, marking another successful deployment for the leading solution built specifically for the security and fire installation industry.
As one of Atlantic Canada’s dominant security integrators, Wilsons Security has spent over 15 years building a reputation for exceptional client service and operational excellence. Their adoption of FieldHub marks a strategic milestone in their continued growth—both regionally and across Canada.
The move to FieldHub is noteworthy as it represents a major shift from a fragmented software stack to a unified platform. Prior to FieldHub, Wilsons Security relied on multiple disconnected systems for sales, project management, and warehousing. As the company scaled, these systems began to impede efficiency and required increasing resources to manage.
Mark LeRue, VP of Client Success at Wilsons Security, shared some of the factors that prompted them to make the change:
We started hitting a ceiling with our previous software. We needed one system that would support every part of our business and allow us to scale without complexity. FieldHub delivered exactly that. From day one, the platform worked as promised. It’s efficient, intuitive, and enables our teams to focus on delivering for clients—not wrestling with software.
The onboarding process was marked by a deep partnership between the two teams. Wilsons conducted extensive internal change management and sandbox testing, which laid the groundwork for a smooth transition. “When we flipped the switch, it was just another day,” LeRue noted. “We had zero operational failure. That’s rare.”
FieldHub Founder and CEO Miles Fawcett added,
Wilsons Security exemplifies the kind of fast-growing integrator FieldHub is built for. Their commitment to operational excellence and customer experience is exactly what our platform is designed to empower. We’re honored they’ve chosen FieldHub to support their next chapter of growth.
Since going live, Wilsons has reported stronger internal workflow efficiency, more accurate reporting, and enthusiastic adoption across teams. “It just flows—for us and for the client,” LeRue summarized. “That’s the biggest difference.”
Headquartered in Halifax, Nova Scotia, Wilsons Security is a leading Atlantic Canadian security integrator with a strong client focus and a growing footprint across Canada. With over 15 years of experience, the company provides comprehensive security solutions for residential, commercial, and government clients. For more information, visit wilsonssecurity.ca.
FieldHub offers an all-in-one, cloud-based platform built specifically for security system installation professionals. This comprehensive Software-as-a-Service (SaaS) solution streamlines lead and proposal management, project coordination, field service operations, and inventory tracking. FieldHub also automates recurring billing and revenue recognition for recurring or deferred revenue—while providing a complete accounting system. For more information, visit fieldhub.com.
FieldHub has introduced Billing Rules, a new configuration engine that automates how labor, materials, and miscellaneous charges are priced and added to work order scope. Instead of a technician’s hours sitting as a gap to be filled in manually after every visit, Billing Rules writes the correct line — at the correct rate — into the work order the moment a work log is ready for invoicing.
Most platforms handle service pricing with static price books or a “service level” tag sitting off to the side of operations—a label that must still be manually translated into scope, line by line, by someone in the office.
You’d never sign a 3-year lease on a building you’ve never walked through. Why do that with your software?
Most software companies want to close the deal. We want to make sure the deal should close.
A failed implementation costs everyone—your team loses time and trust, and we lose a customer who should never have been one. The pilot exists to prevent that. Before either side commits, we work together to confirm that FieldHub aligns with your needs, your expectations, and your operational reality. If the fit is right, the project is set up for success before it even begins. If it’s not, we’d rather you know now.
Bring Zoom call activity into your operational workflow.
Calls and virtual conversations play an important role in how field service and security integration teams coordinate work. But when those conversations stay inside Zoom, critical context can be lost once the call ends.
FieldHub’s Zoom integration connects call activity directly to FieldHub, making it easier to reference conversations, maintain accurate customer records, and keep teams aligned—without adding manual steps.
