FieldHub, the all-in-one, cloud platform for security and field service businesses, and Rapid Response Monitoring, the industry’s leading provider of professional In-Facility Monitoring, are pleased to announce a new integration that streamlines the creation and ongoing management of monitored subscriber accounts—right from within FieldHub. The integration helps dealers reduce double entry, accelerate job closeouts, and keep service quality tight across the full lead-to-invoice lifecycle.
With FieldHub’s Systems Management capabilities, dealers can perform central-station actions without leaving the platform—including creating central station accounts from account/site details, placing systems on and off test, and activating/deactivating systems—so field operations, billing, and account records stay in sync.
“We’re thrilled to partner with FieldHub to deliver this powerful integration that fundamentally simplifies how dealers manage their monitoring operations. By streamlining communications between businesses and central stations, dealers can focus on what matters most—delivering exceptional customer service.” — Jeffrey Atkins, President of Rapid Response Monitoring
The functionality extends to FieldHub’s field technician mobile application, where technicians track time, inventory material movements, project status, customer signoffs, and more. With this integration, technicians can now also place systems on and off test, view panel signals, and access details from Triangulum AI®, Rapid Response’s proprietary monitoring platform, without leaving the application.
Miles Fawcett, CEO of FieldHub, added, “This integration represents our shared commitment to empowering our customers with tools that drive efficiency, reduce errors, and accelerate growth. When technicians can manage test modes and view signals directly from their mobile devices while on-site, and office teams can seamlessly create and manage accounts without switching platforms, everyone wins—dealers, technicians, and ultimately, the end customers who benefit from faster, more reliable service.”
This collaboration addresses critical pain points that have long challenged security dealers—from costly errors caused by duplicate data entry across multiple systems to delays in account activation that can impact customer satisfaction and cash flow. By unifying business operations and account management in a single platform, dealers can reduce operational overhead, minimize billing discrepancies, and provide their teams with real-time visibility across the entire customer lifecycle. The integration also positions dealers to scale more effectively, as streamlined workflows and automated processes free up resources to focus on growth initiatives rather than administrative tasks.
As the security industry continues to evolve toward more integrated, technology-driven solutions, this collaboration between FieldHub and Rapid Response will continue to set a new standard for operational excellence in dealer support.
The Rapid Response Monitoring integration is available to FieldHub customers active within the Rapid Response Dealer Network. Contact your FieldHub representative to enable the integration and discuss best-practice setup.
Visit FieldHub to learn more or request a demo, or contact the team at info@fieldhub.com / 888-516-0482.
Visit Rapid Response Monitoring to explore state-of-the-art Command Centers, professional In-Facility monitoring services, and innovative dealer assets.
FieldHub, a rapidly expanding, all-in-one cloud-based platform, caters specifically to the needs of security system installation professionals. This comprehensive Software as a Service (SaaS) solution streamlines lead and proposal management, project coordination, field service operations, and inventory tracking. Additionally, FieldHub fully automates recurring billing and recognition management for recurring or deferred revenue, while offering a complete accounting system.
For more information, visit https://www.fieldhub.com/.
Rapid Response Monitoring delivers professional In-Facility Monitoring services from fully redundant, bicoastal Command Centers in New York, California, and Nevada. Protecting life and property since 1992, Rapid Response serves a diverse customer base—from independent alarm dealers and commercial fire integrators to life safety providers and smart home innovators.
To further the mission to protect life and property, Rapid Response leverages its proprietary Mission-Critical Software System, Triangulum AI®, to deliver unparalleled service 24/7/365.
A FieldHub Update – November 2025
At our Build25 user conference in Baltimore this October, one topic generated plenty of conversation: credit card processing fees and surcharges. Security installers and service providers are understandably looking for ways to offset the 2-3.5% they pay on every card transaction. But as we’ve dug deeper into this issue on behalf of our FieldHub community, we’ve discovered something unexpected: we still don’t have clear answers.
We’re still buzzing from the incredible conversations at FieldHub Build25 in Baltimore. While we spent most of the conference diving deep into platform updates and industry trends, we wanted to do something a little different this year – and it turned out to be one of the most valuable sessions we’ve ever hosted.
We brought together an absolutely stacked panel of cybersecurity experts (their words, but we completely agree): Michael Sussman, who chairs Fenwick’s privacy and cybersecurity practice and was one of the earliest leaders in the field; Laura Galante, former director of the Cyber Threat Integration Center; and Jon Lenzner, former chief of staff to the FBI director. Alexis Serfaty, Director of Geo-Technology at Eurasia Group, moderated what became one of the most engaging and practical security discussions many attendees had ever experienced.
Let’s talk about what happens when your field service platform and accounting software decide they’re not on speaking terms anymore. We’ve heard horror stories from the field: double-billing that damages customer relationships, sync failures that require hours of manual data entry, and that sinking feeling when you realize last week’s invoices never made it to your accounting system.
