Bring call activity into your field service and security operations.
Phone calls are still central to how field service and security integration teams work. But when calls live only inside a phone system, important context is often lost—especially during handoffs, follow-ups, and scheduling changes.
FieldHub’s RingCentral integration connects phone communication directly to FieldHub, so call activity is visible alongside the customer records and workflows your team already uses.
Many teams manage phone calls in one system and operations in another. That separation makes it harder to track conversations, document outcomes, and maintain accurate customer history.
Without a direct connection between phone calls and operational records, teams rely on manual notes and memory. Over time, this leads to extra administrative work, missed details, and reduced visibility across office and field teams.
The RingCentral integration brings call activity into FieldHub, linking calls directly to customer records. Teams can see call history and context without switching systems or searching through separate tools.
By keeping phone communication inside FieldHub, conversations become part of the operational record. This gives teams a clearer, more complete view of customer interactions and supports more consistent follow-through.
Watch the short video walkthrough below to see how RingCentral call activity appears in FieldHub and how teams can access call history directly from customer records.
Bring Zoom call activity into your operational workflow.
Calls and virtual conversations play an important role in how field service and security integration teams coordinate work. But when those conversations stay inside Zoom, critical context can be lost once the call ends.
FieldHub’s Zoom integration connects call activity directly to FieldHub, making it easier to reference conversations, maintain accurate customer records, and keep teams aligned—without adding manual steps.
FieldHub, the all-in-one, cloud platform for security and field service businesses, and Rapid Response Monitoring, the industry’s leading provider of professional In-Facility Monitoring, are pleased to announce a new integration that streamlines the creation and ongoing management of monitored subscriber accounts—right from within FieldHub. The integration helps dealers reduce double entry, accelerate job closeouts, and keep service quality tight across the full lead-to-invoice lifecycle.
With FieldHub’s Systems Management capabilities, dealers can perform central-station actions without leaving the platform—including creating central station accounts from account/site details, placing systems on and off test, and activating/deactivating systems—so field operations, billing, and account records stay in sync.
A FieldHub Update – November 2025
At our Build25 user conference in Baltimore this October, one topic generated plenty of conversation: credit card processing fees and surcharges. Security installers and service providers are understandably looking for ways to offset the 2-3.5% they pay on every card transaction. But as we’ve dug deeper into this issue on behalf of our FieldHub community, we’ve discovered something unexpected: we still don’t have clear answers.
