Bring Zoom call activity into your operational workflow.
Calls and virtual conversations play an important role in how field service and security integration teams coordinate work. But when those conversations stay inside Zoom, critical context can be lost once the call ends.
FieldHub’s Zoom integration connects call activity directly to FieldHub, making it easier to reference conversations, maintain accurate customer records, and keep teams aligned—without adding manual steps.
For many teams, communication tools and operational systems live in separate places. While Zoom handles the conversation, the details of that call often never make it into the system that drives the work.
That disconnect leads to lost context during handoffs, manual note-taking, and extra follow-up work. Over time, it reduces visibility and creates gaps between office and field teams.
With the Zoom integration, call activity is visible and accessible inside FieldHub. Calls are linked directly to customer records, giving teams immediate context before and after conversations.
Instead of switching between platforms, teams can see call history where they already manage jobs, customers, and workflows. Zoom conversations become part of the operational record—not a separate tool to manage.
Watch the short walkthrough below to see how Zoom call activity appears inside FieldHub and how teams can access conversation history directly from customer records.
FieldHub MCP server · Limited release · Version 10.2.15
You can now ask FieldHub questions in plain language and get answers computed from your live data.
Connect Claude to your FieldHub account through a standard OAuth sign-in. No API keys, no configuration. Then ask.
MCP — Model Context Protocol — is an open standard for connecting AI assistants to systems. We built and tested against Claude first, including claude.ai connectors, Claude Code, and Claude Desktop. ChatGPT connectors are verified, and any MCP-compatible client can connect.
FieldHub, the all-in-one cloud platform for security, fire, and low-voltage integrators, is pleased to announce a new integration with fireNspec, the inspection management platform built for fire and life safety companies. The integration links inspection work to the rest of the business, so a customer or site entered in one system no longer has to be entered again in the other.
Most integrators run inspections and the business itself on different tools. The account lives in one place, the inspection lives in another, and staff spend time keying the same details into both and checking two systems to answer one question.
FieldHub has introduced Billing Rules, a new configuration engine that automates how labor, materials, and miscellaneous charges are priced and added to work order scope. Instead of a technician’s hours sitting as a gap to be filled in manually after every visit, Billing Rules writes the correct line — at the correct rate — into the work order the moment a work log is ready for invoicing.
Most platforms handle service pricing with static price books or a “service level” tag sitting off to the side of operations—a label that must still be manually translated into scope, line by line, by someone in the office.
