News and Updates

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FieldHub Welcomes Michael Marks as a New Advisor to Drive Growth and Innovation
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FieldHub Welcomes Michael Marks as a New Advisor to Drive Growth and Innovation

FieldHub is excited to announce the addition of Michael Marks to its team of advisors. Marks brings a wealth of experience and industry connections that will help accelerate FieldHub’s growth in the accounting and operational software sector.

Miles Fawcett, CEO of FieldHub, expressed his enthusiasm for the collaboration: “We are thrilled to have Michael’s insights on key strategy and product direction. His industry knowledge is unparalleled.”

Marks will collaborate closely with FieldHub’s executive team, providing guidance on product roadmap and innovation strategy. His industry expertise and connections will also contribute to FieldHub’s educational events and overall growth.\

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FieldHub Launches Enterprise Features for Security Integrator Market
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FieldHub Launches Enterprise Features for Security Integrator Market

FieldHub, the fastest-growing all-in-one Software as a Service (SaaS) provider for the security integrator market, announces the addition of an Enterprise Tier of service to cater to its larger enterprise customers. The new Enterprise Service Tier is designed to meet the unique needs of companies with 200 to 5,000+ users, while FieldHub’s Standard service tier is optimized for companies with 20 to 200 users.

Miles Fawcett, the company’s Founder and CEO, says, “We built our service on a scalable architecture to support customers of all sizes. We are seeing the demand from enterprise customers and have created this offering to meet their unique needs.”

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FieldHub and Affiliated Monitoring Announce Partnership to 
Provide Seamless Integration for Security Systems Dealers
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FieldHub and Affiliated Monitoring Announce Partnership to 
Provide Seamless Integration for Security Systems Dealers

FieldHub, the fastest growing cloud-based CRM, accounting, and operations platform designed for the unique needs of security system dealers, and Affiliated Monitoring, the nationwide leading provider of live agent life safety monitoring services, are pleased to announce a partnership that provides new capabilities and an enhanced seamless experience for creating and managing monitored subscriber accounts.

FieldHub’s plug-in framework enables easy integration with monitoring center software platforms, making it an optimal solution for those dealers looking to increase efficiency, streamline operations and elevate the level of service they can provide to their subscribers. “This integration is a true win-win for the entire security system industry ecosystem,” said Miles Fawcett, CEO, FieldHub. “Dealers will benefit from an enhanced ability to create and manage their subscribers’ accounts through FieldHub’s platform while realizing the advantages of Affiliated Monitoring’s services.”

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FieldHub and WeSuite Complete Integration
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FieldHub and WeSuite Complete Integration

FieldHub, a cloud platform with a modern API that streamlines accounting, field service management, RMR, and parts inventory for security integrators and WeSuite, a sales management software for security technology sales and service providers are pleased to announce their integration. 

The integrated software will allow for continuity between FieldHub’s project delivery, accounting, and support-related workflows and WeSuite’s CRM, sales management, and quote-to-booking capabilities. Several of its many benefits include increased quoting and pricing accuracy, fewer errors, elimination of redundant data entry, and streamlined communication between departments. 

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CSG Forte joins FieldHub's growing ecosystem of best-in-class partners
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CSG Forte joins FieldHub's growing ecosystem of best-in-class partners

FieldHub, an all-in-one SaaS platform for security installers’ business operations, now partners with CSG Forte, a CSG company (NASDAQ: CSGS), to offer FieldHub customers the most advanced tools and competitive prices in the financial processing industry. CSG Forte joins FieldHub’s growing ecosystem of best-in-class partners.

Named the Best Performing Gateway by The Strawhecker Group, CSG Forte simplifies processing of cards and electronic bank transfers (ACH) to meet businesses’ evolving payments needs.  CSG Forte provides enhanced service to FieldHub customers including automatic credit card updates, bank account validation, and account owner authentication. FieldHub customers in the United States and Canada will benefit from additional payment processing choices and features.

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All-in-One Operations and Accounting Software for Security Integrators hosted by Ken Kirschenbaum, Esq. (Webinar)
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All-in-One Operations and Accounting Software for Security Integrators hosted by Ken Kirschenbaum, Esq. (Webinar)

Software platform created specifically for the security installer industry. FieldHub tackles some of the thorniest operational arenas that other platforms leave behind, including RMR management and inventory tracking, all on a robust, native general ledger platform to keep your revenue and expenses in sync.

Learn how FieldHub provides a single system to manage leads and proposals through project and field service management, inventory, recurring/deferred revenue management, and full accounting.

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Does your Security Company Operations Software Maximize the Value of your RMR?
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Does your Security Company Operations Software Maximize the Value of your RMR?

There is nothing more important to the value of your business than your monthly recurring revenue (RMR). That value, generally measured as a multiple of the RMR, can be significantly impacted by the quality of the records related to the RMR and its contracts. That is where your operations software can make a big difference.

The value of your RMR can be significantly impacted by:

  • The retention over time (reducing terminations)
  • The current and typical accounts receivable (AR) age of your RMR invoices
  • The clarity and accuracy of your RMR reporting, and how that reconciles with your financial statements
  • Covering all of your RMR with customer agreements (See https://www.kirschenbaumesq.com/page/alarm-contract)

Your operations software should help you streamline this process. FieldHub, the industries leading cloud operations and accounting platform, has made the management and reporting of RMR central to their platform. This access and ease of reportability can make a significant difference in your bottom line.

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Choosing a Merchant Service Provider for Credit Card and ACH Processing
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Choosing a Merchant Service Provider for Credit Card and ACH Processing

Choosing the right merchant service provider for credit card and ACH processing can impact your customer experience and your bottom line. In this post, we walk through some factors to consider when selecting your merchant service provider.

PCI Compliance Through Data Passthrough

PCI is the Payment Card Industry Data Security Standard for information security. Due to the time-consuming nature of seeking PCI compliance, you should avoid systems and workflow where you need to bear responsibility for PCI compliance on your office workstations and internal processes. Specifically, you should partner with vendors that handle PCI compliance within their own framework.

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FieldHub Deepens Sector Knowledge with Expanded Senior Team
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FieldHub Deepens Sector Knowledge with Expanded Senior Team

Washington, D.C., September 2, 2020 – FieldHub Inc., a national leader in enterprise-level cloud operations and accounting software for security integrators, today announces Laurie Salim has joined the FieldHub team as a Senior Consultant. Ms. Salim will work alongside the FieldHub executive team to provide the best and most innovative solutions and services for security integrators.

For over a decade, Ms. Salim has had numerous sales and leadership roles serving the security installer sector. She is an expert in understanding each customer’s unique requirements and implementing solutions and best practices to meet their needs. “Ms. Salim brings a deep understanding of our customers and a valuable perspective,” Miles Fawcett, CEO of FieldHub, commented. “Her professionalism and industry-specific knowledge make her a standout. I am confident in her ability to navigate the complex landscape of accounting and operations management software for security integrators. She brings real strength to our team, and we feel lucky to have her on board.”

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FieldHub Launches iOS Mobile Application for Field Technician Management
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FieldHub Launches iOS Mobile Application for Field Technician Management

FieldHub has launched its Apple iOS application for field technicians. This application complements FieldHub’s existing Android application, providing the same suite of functionality to support field operations.

FieldHub is an all-in-one cloud platform for security installers’ business operations. It provides a single system to manage the business from proposal to project, including field service management, inventory, recurring/deferred revenue management, and full accounting.

The FieldHub mobile application connects field technicians to the core business workflow. Field technicians access their schedule through the mobile app, tracking work and travel time, materials installed, checklists, customer approvals, material requests, photos, and other site visit information.

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FieldHub Integrates CardConnect for ACH and Credit Card Processing
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FieldHub Integrates CardConnect for ACH and Credit Card Processing

FieldHub’s all-in-one platform for security company operations now integrates with CardConnect to provide flexible and cost-effective credit card merchant processing and ACH transactions.

FieldHub has added CardConnect as its preferred credit card and ACH processor. The combined power of FieldHub and CardConnect offers customers the following advantages:

  • CardConnect vaults all financially sensitive information, reducing any PCI compliance requirements to security alarm installers and integrators.
  • CardConnect offers FieldHub customers extremely competitive merchant and ACH services pricing, which can save businesses hundreds or thousands of dollars per month in merchant service fees.
  • FieldHub customers have the flexibility to use CardConnect as both a gateway processor and a merchant services provider, or just use CardConnect’s gateway processor but connect it to a third-party merchant services provider.
  • CardConnect’s ACH option allows security alarm installers to significantly reduce the ongoing processing costs of collecting recurring monthly fees or higher dollar installation receivables.
  • FieldHub’s collection automation minimizes any batch processing or manual actions in the collection process. Invoices, reminders, statements, and credit card expiration notices are automatically generated so that FieldHub is collecting receivables without any manual intervention.
  • Your customers can update their card on file through FieldHub’s customer portal and will receive automated notifications when it is time to update their card on file.

Contact FieldHub today to learn more about how CardConnect can save you time and money.

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Top Resources for Distributed Teams
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Top Resources for Distributed Teams

With today’s global reality, we wanted to take the opportunity to share some of our favorite resources to help security installers acclimate to a remote working model.

From the very beginning, we built FieldHub around distributed teams. We have key team members in the US, Canada, and Europe. Even before launching FieldHub, I ran my security integration business, Urban Alarm, with distributed teams. From accounting and HR to provisioning video servers and IP cameras, our team members were dispersed across the globe. We shared one of our configurations for remotely provisioning IP gear in a previous post here.

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