With today’s global reality, we wanted to take the opportunity to share some of our favorite resources to help security installers acclimate to a remote working model.
From the very beginning, we built FieldHub around distributed teams. We have key team members in the US, Canada, and Europe. Even before launching FieldHub, I ran my security integration business, Urban Alarm, with distributed teams. From accounting and HR to provisioning video servers and IP cameras, our team members were dispersed across the globe. We shared one of our configurations for remotely provisioning IP gear in a previous post here.
The conditions of Spring 2020 have more of us working from home than the office. As we all face these new challenges, I wanted to share guidance to ease one part of that transition: best practices in the area of remote IP device configuration.
Urban Alarm - the security integrator business I started in 2008 and sold in 2017 - was built from the ground up, using distributed teams. In addition to accounting and HR functions being performed largely remotely, most of our system configuration was done overnight, using remote teams.
This week, Commercial Integrator magazine published in a video interview with FieldHub’s CEO, Miles Fawcett, and write up of FieldHub’s all-on-one platform for security alarm installers and integrators.
The video and article are part of Commercial Integrator’s ISC West conference coverage and highlight some of the unique characteristics of FieldHub, including the advanced capabilities around field service, inventory, and recurring revenue management.
About Commercial Integrator Magazine Commercial Integrator is the first publication dedicated to addressing the business needs of professional integrators who serve the small and midsize business market. Beyond products and installations, each issue tackles operational topics like job-estimating, project-bidding and big-picture market forecasting and more.
FieldHub’s all-in-one platform for security company operations now integrates with Vivid CPM to provide flexible financial statement reporting, and general ledger based analytics.
Vivid Reports CPM with FieldHub enables security alarm company finance departments to quickly produce, deliver and analyze powerful and interactive financial reports and budget models. Team members and stakeholders have immediate access to financial information and Key Performance Indicators (KPIs) gaining valuable insight into the financial operations of their businesses.
FieldHub is the modern all-in-one platform for security company operations. This month FieldHub is releasing, out of beta, the Scheduling module, providing integrated work order calendaring for field technicians.
With FieldHub’s Scheduling, work orders are easily drag-and-dropped onto a native calendar. If desired, companies can create multiple calendar views to separately track assignments by job type (e.g. install vs. service), office location or other key differentiators. Dispatch coordinators at the office are able to assign jobs based on skill set or team grouping history, and the calendar dashboard provides clear visibility to when technicians are under- or over-scheduled.
While security integrators are in business to integrate security systems, often there’s nothing integrated about the business of security itself — from the central stations, interactive service providers and point solutions, to the myriad homegrown systems implemented and jury-rigged together over the years.
Unfortunately, this complex web of systems has resulted in multiple silos of business and customer data. Without the ability to collectively harness the information housed in these disparate systems, integrators are often blind to the rich insights that lie within their very own data. What’s more, this lack of integration can be frustrating for employees and customers alike, and especially for owners and managers who aren’t able to efficiently scale their businesses.
The Emerging Technology Zone @ ISC West showcases the next generation of innovative products and solutions that will help revolutionize the security industry. FieldHub participated in the conference with over 100 visitors to the booth singing up for demos and ongoing updates from FieldHub.
DUBLIN (November, 2018) - Allegion, plc (NYSE: ALLE), a leading global security products and solutions provider, has formed a strategic alliance with FieldHub LLC to provide Allegion integrators with a software platform to manage their businesses and growth.
Allegion Vice President of Channel Led Business, Mark Vigren, called the alliance another way that Allegion is supporting their integrators with technologies and practices to manage and grow their businesses.
“As our integrators experience rapid growth, they face day-to-day operational challenges,” said Vigren. “Beyond being a source for leading products and technology that serve as the basis for the solutions our integrators sell, Allegion is able to share best practices and tools to help them manage their businesses efficiently for growth. We have identified FieldHub as a best of breed platform that can benefit our integrator community.”
The sheer volume of activity makes managing inventory in most any organization a major challenge. And while many inventory systems will track a part of the inventory process FieldHub manages the inventory process from the proposal scope, to warehouse, and to the installation.
This month FieldHub has deployed a major upgrade to our inventory and warehouse functionality. This update, which also includes updates to the FieldHub technician mobile app, tracks the inventory from the time it is ordered and received, when it is stored in the warehouse then picked up by an assigned technician, installed on the customer site, and throughout the service lifetime of the item.
SMART Security Pros provides remote video guard services to sites requiring temporary security including construction sites.
As the company grew SMART Security Pros alarm management systems were not keeping up. Shawn Scarlatta, Owner of SMART Security Pros, looked to FieldHub’s Security Operations Center Management Platform to scale his remote video guarding business.
“When we transitioned to FieldHub is was a godsend because it put everything into one place and streamlined our process. The experience working with the FieldHub team has been phenomenal. It gets better and better every day.” Scarlatta commented.
