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While security integrators are in business to integrate security systems, often there’s nothing integrated about the business of security itself — from the central stations, interactive service providers and point solutions, to the myriad homegrown systems implemented and jury-rigged together over the years.
Unfortunately, this complex web of systems has resulted in multiple silos of business and customer data. Without the ability to collectively harness the information housed in these disparate systems, integrators are often blind to the rich insights that lie within their very own data. What’s more, this lack of integration can be frustrating for employees and customers alike, and especially for owners and managers who aren’t able to efficiently scale their businesses.
Such was the experience of Miles Fawcett, CEO of FieldHub Inc., Washington, D.C., when he started his security integration company in 2008. “I looked at the software available to run a business and felt a real gap,” he said. “My background was in software development … I had a clear vision of the product I wanted to use to build and grow my business, and I had relationships with software developers. I made the decision to build a platform for my company. I wanted something that could eventually be spun off and provide cloud-based services for other integrators.”
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After almost two-decades in the field service industry, first running Urban Alarm and now leading FieldHub, I’ve encountered many of the same frustrations that security and fire alarm installers and integrators face when it comes to the software tools they rely on. The lack of ownership, combined with outdated, piecemeal software solutions, has been a persistent issue. This challenge isn’t just about inefficiency and weak support; it’s about the very foundation on which businesses are built—technology.
Wilsons Security is now live on FieldHub’s end-to-end business management platform, marking another successful deployment for the leading solution built specifically for the security and fire installation industry.
As one of Atlantic Canada’s dominant security integrators, Wilsons Security has spent over 15 years building a reputation for exceptional client service and operational excellence. Their adoption of FieldHub marks a strategic milestone in their continued growth—both regionally and across Canada.
FieldHub, a leading provider of integrated business management software for the security and fire installation industry, is proud to announce that Habitec Security has officially gone live on the FieldHub platform.
Habitec’s transition to FieldHub marks a significant milestone, as it represents FieldHub’s first major scripted migration from the DICE accounting platform.
John Smythe, President of Habitec Security, shared his thoughts on the company’s decision to adopt FieldHub:
