Success Stories
Wilsons Security is now live on FieldHub’s end-to-end business management platform, marking another successful deployment for the leading solution built specifically for the security and fire installation industry.
As one of Atlantic Canada’s dominant security integrators, Wilsons Security has spent over 15 years building a reputation for exceptional client service and operational excellence. Their adoption of FieldHub marks a strategic milestone in their continued growth—both regionally and across Canada.
The move to FieldHub is noteworthy as it represents a major shift from a fragmented software stack to a unified platform. Prior to FieldHub, Wilsons Security relied on multiple disconnected systems for sales, project management, and warehousing. As the company scaled, these systems began to impede efficiency and required increasing resources to manage.
Mark LeRue, VP of Client Success at Wilsons Security, one some of the factors that prompted them to make the change:
We started hitting a ceiling with our previous software. We needed one system that would support every part of our business and allow us to scale without complexity. FieldHub delivered exactly that. From day one, the platform worked as promised. It’s efficient, intuitive, and enables our teams to focus on delivering for clients—not wrestling with software.
The onboarding process was marked by a deep partnership between the two teams. Wilsons conducted extensive internal change management and sandbox testing, which laid the groundwork for a smooth transition. “When we flipped the switch, it was just another day,” LeRue noted. “We had zero operational failure. That’s rare.”
FieldHub Founder and CEO Miles Fawcett added,
Wilsons Security exemplifies the kind of fast-growing integrator FieldHub is built for. Their commitment to operational excellence and customer experience is exactly what our platform is designed to empower. We’re honored they’ve chosen FieldHub to support their next chapter of growth.
Since going live, Wilsons has reported stronger internal workflow efficiency, more accurate reporting, and enthusiastic adoption across teams. “It just flows—for us and for the client,” LeRue summarized. “That’s the biggest difference.”
Headquartered in Halifax, Nova Scotia, Wilsons Security is a leading Atlantic Canadian security integrator with a strong client focus and a growing footprint across Canada. With over 15 years of experience, the company provides comprehensive security solutions for residential, commercial, and government clients. For more information, visit wilsonssecurity.ca.
FieldHub offers an all-in-one, cloud-based platform built specifically for security system installation professionals. This comprehensive Software-as-a-Service (SaaS) solution streamlines lead and proposal management, project coordination, field service operations, and inventory tracking. FieldHub also automates recurring billing and revenue recognition for recurring or deferred revenue—while providing a complete accounting system. For more information, visit fieldhub.com.
Let’s talk about what happens when your field service platform and accounting software decide they’re not on speaking terms anymore. We’ve heard horror stories from the field: double-billing that damages customer relationships, sync failures that require hours of manual data entry, and that sinking feeling when you realize last week’s invoices never made it to your accounting system.
After almost two-decades in the field service industry, first running Urban Alarm and now leading FieldHub, I’ve encountered many of the same frustrations that security and fire alarm installers and integrators face when it comes to the software tools they rely on. The lack of ownership, combined with outdated, piecemeal software solutions, has been a persistent issue. This challenge isn’t just about inefficiency and weak support; it’s about the very foundation on which businesses are built—technology.
FieldHub, a leading provider of integrated business management software for the security and fire installation industry, is proud to announce that Habitec Security has officially gone live on the FieldHub platform.
Habitec’s transition to FieldHub marks a significant milestone, as it represents FieldHub’s first major scripted migration from the DICE accounting platform.
John Smythe, President of Habitec Security, shared his thoughts on the company’s decision to adopt FieldHub:
